As our sales manager at Fortress Floors Midwest Pro, Amy embodies a commitment to excellence in customer service. By offering free written estimates for our superior polyurea-based concrete floor coating solution in the vibrant towns of Cincinnati, Ohio, she strives to give our customers all the information they need to make the best decision for their concrete flooring project. Her meticulous attention to detail and personalized approach have set a new standard in the concrete floor coatings industry, demonstrating a dedication to providing tailored solutions that exceed our customer expectations.
Amy’s dedication begins with a thorough inspection of each customer’s concrete floor. Her expertise allows her to assess the condition of the substrate meticulously. Understanding that the success of a concrete floor coating application is reliant on the substrate’s condition, Amy ensures that any imperfections or underlying issues are identified and addressed before recommending the appropriate polyurea coating system.
Moreover, Amy goes the extra mile by conducting moisture readings on the concrete surface. Recognizing that moisture can be a significant concern, especially in basements or areas prone to dampness, she meticulously measures moisture levels. This detailed evaluation helps in determining the ideal coating and application method, ensuring the longevity and effectiveness of the polyurea-based coating.
What sets Amy apart is her commitment to providing customers with a comprehensive understanding of their options. In addition to the assessment, she offers samples for color and texture. By presenting a range of color palettes and textures, Amy enables customers to visualize how the finished surface will look and feel. This hands-on approach empowers customers to make informed decisions that align with their aesthetic preferences and functional needs.
Amy’s dedication to delivering a great customer experience through providing Free Written Estimates is not just about quoting costs; it’s a holistic approach centered on educating and guiding customers through the entire concrete floor coating process. Her attention to detail and personalized service reflect the company’s commitment to ensuring customer satisfaction and delivering superior quality products and services for our customers in the Tri-State Area.
Her passion for customer-centric solutions extends beyond the initial assessment. Amy remains a dedicated point of contact throughout the process, addressing customer queries, offering expert advice, and ensuring that each customer feels supported and valued.
Amy’s provision of free written estimates for Fortress Floors Midwest Pro’s polyurea-based concrete coatings in Cincinnati embodies a commitment to excellence, attention to detail, and a customer-first approach. Her dedication to comprehensive concrete floor assessments, moisture readings, and personalized samples showcases the company’s commitment to delivering top-notch service and high-quality products to its valued customers.
At Fortress Floors Midwest Pro we use a 100% Polyurea Basecoat along with our Polyaspartic Top Coat. Together they make our concrete floor coatings 4x’s stronger than Epoxy. Call us today for your Free Estimate.